Because Purposeful Inserts are printed paper goods made for individual use, all sales are final except where applicable law requires otherwise.
Final-sale paper goods
We do not accept returns or exchanges for a change of mind, an accidental duplicate purchase, choosing the wrong puzzle family, selecting the wrong difficulty level, or ordering the wrong size. Please review the puzzle type, level and dimensions carefully before completing checkout.
Damaged, defective or incorrect orders
We want your insert to arrive ready to enjoy. If an item arrives damaged, has a confirmed production defect, or is different from what you ordered, email info@trezhas.com promptly with your order number and clear photographs. We will review the issue and offer an appropriate replacement, refund or other accommodation.
Lost or missing packages
If your tracking appears stalled, the package is marked delivered but cannot be located, or part of the order is missing, email info@trezhas.com with your order number. We will help investigate with the fulfillment provider or carrier and determine the available resolution.
Digital files
Downloadable answer keys are included as customer support resources. Digital products, if offered later, are final sale after access or download except where applicable law requires otherwise.
Request timing
Report damage, defects, incorrect contents or missing items as soon as reasonably possible after delivery. Specific reporting windows and fulfillment-provider procedures will be confirmed before public checkout opens.